Refund policy

Da Re & Kaplan S.r.l. sells professional services (consulting sessions, audits, studies and project mandates), not physical goods. This policy explains how cancellations and refunds work.

Consumer rights

If you are a consumer resident in the EU, you have a 14-day right of withdrawal from distance contracts. If you expressly ask us to start the service before the withdrawal period ends and the service is fully performed, you lose the right of withdrawal; if you withdraw after the service has started, you will pay an amount proportionate to what has been provided up to that point. Nothing in this policy limits your statutory rights.

Cancellations with a full refund

You can cancel a paid session or service and receive a full refund if you notify us at least 48 hours before the scheduled session or the agreed start date of the work.

Late cancellations and services already started

Cancellations received less than 48 hours before the scheduled session, no-shows, and services where work has already begun are not refundable. For sessions, we will do our best to offer one free rescheduling if you contact us as early as possible.

Multi-phase engagements

For larger engagements (e.g. custom AI agent builds or buyer mandates) governed by a separate written agreement, the cancellation and refund terms of that agreement prevail over this policy.

How to request a refund

Email info@darekaplan.com with your order number. Approved refunds are issued to the original payment method within 14 days.